At Akash Marketing, we are committed to ensuring customer satisfaction with every product you purchase. If for any reason you are not completely satisfied, our refund policy outlines the conditions under which returns and refunds may be processed.
1. Eligibility for Refund
Refunds are applicable under the following conditions:
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The product delivered is damaged or defective.
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The product is not as described or is incorrect.
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The product fails to function as per standard usage norms upon delivery.
To be eligible, the issue must be reported within 48 hours of delivery.
2. Conditions for Return
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The product must be unused and in its original packaging.
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All original accessories, manuals, and invoices must be returned along with the product.
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The return must be approved by our support team before dispatch.
Returns without proper documentation or approval will not be accepted.
3. Non-Refundable Items
We do not offer refunds for:
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Products damaged due to misuse or mishandling.
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Items without original packaging or missing parts.
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Custom orders or special procurement items.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within seven working days through the original mode of payment.
5. Return Shipping
Customers are responsible for return shipping costs unless the product was damaged or incorrect due to our error. In such cases, we will arrange pickup or reimburse return shipping charges.
6. Contact for Returns
To initiate a return or refund, contact our support team:
Phone: 07942544602
Email: akashmarketingrpr@gmail.com
Provide your order number, clear photographs of the issue, and a description of the problem.